chatcraft.in

Data Deletion Instructions

Last updated 30 September 2026

You can have your data removed from ChatCraft at any time. This page explains how, depending on how you use ChatCraft. See our Privacy Policy for what data we hold.

If you have a ChatCraft account

You can delete most data yourself from the dashboard:

  • A conversation: open the chatbot, go to Conversations, and delete it.
  • A source (file, URL or Q&A): open the chatbot, go to Sources, and delete it. Its indexed content is removed with it.
  • A WhatsApp, Instagram or Threads connection: open the chatbot and disconnect the channel. Its stored access token and settings are deleted.
  • A whole chatbot: delete it from its settings. Its sources, conversations and channel connections are deleted with it.

To delete your entire account, email [email protected] from the address you signed up with and ask for your account to be deleted. We delete the account and everything in it: chatbots, content, conversations, and connected channels.

If you messaged a business through ChatCraft

If you chatted with a business's chatbot on its website, on WhatsApp, on Instagram or on Threads, email [email protected] with:

  1. The name of the business or chatbot you talked to.
  2. How we can find your messages: your WhatsApp phone number, your Instagram or Threads username, or for website chats the approximate date and time.
  3. That you want your data deleted.

We will delete your conversations and the profile details we received with them, such as your name and phone number or username.

Removing ChatCraft from your Meta account

If you connected an Instagram, Threads or Facebook account to ChatCraft, you can also remove ChatCraft's access in that app's settings, under Apps and websites (or Business integrations). This stops ChatCraft from receiving new data. To have the data we already hold deleted, follow the steps above.

What happens next

  • We confirm your request by email and may ask you to prove the data is yours before we act on it.
  • We complete the deletion within 30 days and tell you when it is done.
  • Deleted data leaves our backups within a further 14 days.
  • We may keep a small amount of data where the law requires it, such as billing records. It is kept only for that purpose.

Contact

Questions about deleting your data: [email protected].